Refund policy

Our products are food, so for hygiene and safety reasons we can't take back products that were delivered in good condition just because you have changed your mind. However, if you receive a product that is defective, damaged in transit, expired or not what you ordered, you can choose a free replacement or a full refund. To make a request, email us at hello@superyou.ae with your order number and photographs of the product and the problem.

Our team will review your request and reply within 24 hours on working days. If the product is defective, damaged, expired or not what you ordered, we will send you a replacement free of charge or refund you in full, whichever you choose. If we need the product back, we will collect it at our cost. If you disagree with our decision, tell us and we will look at it again. You can also contact the UAE consumer protection authorities.

If your order is not delivered, send your order number to hello@superyou.ae and we will redeliver it promptly or, if you prefer, refund you in full.

Please tell us as soon as possible, ideally within 48 hours of delivery, so we can check with our delivery partner. We will still accept a request for a damaged, defective or expired product made within 30 days of the problem appearing.

This policy covers orders placed on superyou.ae. For SUPERYOU products bought from another shop, please contact that shop.

As our products are food, we can't accept returns because you don't like the taste or a product doesn't suit you. This doesn't affect your rights if a product is defective, damaged, expired or not as described on our website. If you are unhappy with your order for any reason, please email us at hello@superyou.ae, and our customer care team will respond within 24 hours. We are available Sunday to Friday, 10 AM to 6 PM GST.

Cancellation & refunds

You can cancel an order for a full refund until it has been processed for dispatch. Contact us as soon as possible at hello@superyou.ae or +971 52 550 0136. Once an order has been processed, it can no longer be cancelled, but your rights for products that are defective, damaged, expired, late or not delivered still apply.

You will receive a full refund if:

• we can't deliver to your address;
• your order is not delivered, or is so late that you no longer want it;
• a product is defective, damaged, expired or not what you ordered, and you choose a refund instead of a replacement;
• we cancel your order, for any reason, including events outside our control.

Once a refund is confirmed in writing by us, it will be processed within seven (7) working days and returned via the original mode of payment. Orders paid by cash on delivery are refunded by bank transfer. Depending on your bank, refunds may take 5–7 working days to reflect in your account after initiation.

Failed deliveries and other cases

• If delivery fails because the address you gave is wrong or incomplete, nobody is available to receive the order, or the order is refused, we will refund what you paid minus the delivery and return charges we actually incurred. We will tell you the amount before we refund you.
• If we deliver to a person or address you asked us to deliver to, the order counts as delivered.
• If we can't deliver because of events outside our control, we will tell you and either deliver later or refund you in full, whichever you choose.
• Damage caused after delivery, for example by tampering or by storing a product against the instructions on its label, is not a defect, and we can't replace or refund it.
• Orders placed during a sale follow this same policy. Sale items have the same rights as full-price items.

For any further inquiries regarding our refund policy, please contact us at hello@superyou.ae or +971 52 550 0136. This policy doesn't limit your rights under UAE law, including Federal Law No. 15 of 2020 on Consumer Protection.